All orders are processed and shipped from Lisbon, Portugal, within 2-5 business days via CTT. This excludes weekends and bank holidays. A notification email will be sent to you with a tracking number when your order has been dispatched.
EU customers will pay VAT on their purchase. For international orders, a customs duty will be charged to you depending upon the country in which you reside. Daia is not responsible for payment of this duty. The shipping company will contact you once your items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods will be held at customs. It is your responsibility to pay the necessary charges for local authorities to release the goods. If a customer does not claim and pay the import duties and taxes upon delivery, the package will be abandoned in customs. We will not be responsible for returning or refunding the items.
CTT estimated shipping times are:
PORTUGAL AND SPAIN
1-3 BUSINESS DAYS
REST OF EUROPE
3-10 BUSINESS DAYS
REST OF THE WORLD
7-15 BUSINESS DAYS
In some cases, the delivery may take longer. In this case please contact your local postal office to track your order. Daia is not responsible for any packages lost or damaged in transit.
Availability of products cannot be guaranteed. If you have ordered an item that is not available or is delayed, we will notify you via email or telephone.
All sales are final. Daia is not able to accept returns or exchanges at this time. If you have any questions regarding an item please email us at info@shopdaia.com.
